Privacy Policy

Who we are

Yopersh Shein Shopper SMC Ltd ("Yopersh", "we", "us") is a personal shopping and delivery service for customers in Uganda and Kenya. We buy from online stores on your behalf, ship your goods and deliver them to you. This policy explains what personal information we collect, why, and how we look after it. It applies to our website, our WhatsApp service, our customer account portal and the systems our staff use to serve you.

What we collect

• Contact details: your name, phone and WhatsApp number, email address and delivery address.
• Order details: the cart and product links you send us, the items, sizes, colours and quantities, quotations, orders, tracking numbers and delivery records.
• Payment records: amounts, dates, payment method and transaction references (for example a mobile money or bank reference). We do not store your card numbers or mobile money PIN.
• Messages: what you send us on WhatsApp, in our website chat, by email or phone, including photos and voice notes, and our replies.
• Feedback: ratings, complaints and survey answers you choose to give.
• Website data: basic technical information such as your browser type and the pages you visit, used to keep the site working and secure.

How we use it

• To prepare quotations, place and pay for your orders, ship and deliver them, and tell you where they are.
• To record your payments, send you receipts and statements, and keep our accounts.
• To answer your questions, handle complaints and refunds, and improve our service.
• To run our loyalty and referral rewards, if you take part.
• To send you offers and news. You can stop these at any time by replying STOP, using the unsubscribe link, or telling our team.
• To meet our legal, tax and accounting duties and to prevent fraud.

Who we share it with

We share only what each party needs to do its job, and we never sell your personal information.

• Stores we buy from and shipping and delivery partners, so your goods can be bought, moved and handed to you.
• Payment providers, to receive and confirm your payments.
• WhatsApp (Meta), the channel we use to talk to you.
• Our technology providers, who build and run the systems our staff use, under a duty of confidentiality.
• Authorities, when the law requires it.

How long we keep it

We keep order, payment and accounting records for as long as tax and accounting law requires, and other information only for as long as we need it to serve you. When it is no longer needed, we delete it or make it anonymous.

How we protect it

Our systems use encrypted connections. Staff can see only what their job needs and sign in with their own accounts, and access is recorded. Connections to outside services use secure, revocable authorisation, and we never share passwords with them.

Your rights

Under the Data Protection and Privacy Act, 2019 (Uganda) and the Data Protection Act, 2019 (Kenya), you can ask us to show you the personal information we hold about you, correct it, delete it where the law allows, or stop using it for marketing. You can also complain to the data protection authority in your country. To make a request, contact us using the details below.

Children

Our service is meant for adults. We do not knowingly collect information from children without a parent or guardian.

Changes to this policy

We may update this policy. The date at the top shows the latest version; important changes will also be announced on our website.

Contact us

Yopersh Shein Shopper SMC Ltd
Email: info@shopwithyopersh.com
Phone and WhatsApp: +256772627943
Address: Kira Chambers, opposite A2Z Business Centre next to Bank of Baroda, Kira Road, Kampala